My order is in an 'Error Status' due to a "0" weight field

If your order is in the Error Status due to a "0" weight field we have created some simple steps to help you edit your order

To help you edit your order please visit our article: How do I edit an order?

Once you have selected your order and have chosen to Edit this please follow the steps below: 

Step 1. You will see 3 tabs: Recipient Info, Order Info and Shipping Info. To amend the 'weight field' you will need to select Order Info.

Step 2. All you need to do is click in the Weight field (as shown at no. 2) and change the figures to match the weight of the item. 

If you would like to avoid this issue going forward, you can add a weight to each product within your online store.

If you have any questions contact

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