When you enter in all of the information to create a label, Scurri then contacts your chosen carrier, based on the rules you have chosen to get a label.
From time to time, a courier may reject the label response due to the information provided when creating the shipment.
To find out exactly why there is an issue with your order, we have notes that you can view from the carrier that gives reasons as to why the shipment was rejected.
See Screenshot below.
In order to fix the issues, you just need to "edit" the order and fix the issues, fixing the issue will then move the shipment into an "allocated" state.