Hi there! Use the following guide to help you submit a request which will give us the important information we need to help you.
When you submit the request one of our support team will be there to help you as soon as possible!
Make a great title:
Your title should be clear and descriptive and it is obvious what the problem is.
For example “Unable to send to 'X location' with Royal Mail”
Your Question has a complete description:
You have included the observed behaviour (What has happened)
You have included the expected behaviour (What was supposed to happen)
You have added a link to effected shipment in Scurri (if applicable)
You have mentioned what you think the problem might be
You have mentioned what you have done to try to solve the problem