Overview
Scurri Track Plus has an integration available for the customer data and experience platform Ometria. The integration allows for the use of carrier tracking events and associated order information within Ometria automations.
Integration Set-up
- Within Ometria, create a new API key: https://support.ometria.com/hc/en-gb/articles/9882706389917-Creating-a-new-API-key.
- Only users with administrator account permissions can access the API keys tab.
- This will need to be done for sandbox and production environments.
- Once this key has been generated, it can be provided to your Scurri Track Plus Onboarding Specialist via secure file sharing to be configured.
- As part of the initial configuration, Scurri Track Plus will send through metrics to validate the connection.
The following tracking events are available for use as custom events in Ometria:
- Manifested
- In Transit
- Out for Delivery
- Attempted Delivery
- Delivered
- Exception
A request will need to be raised with the Ometria support team to set-up the tracking events required. Supporting documentation is available:
Creating Automation Campaigns
Once custom events are being passed from Scurri Track Plus, email templates and campaigns can be created within Ometria.
For each custom event, the following order information is available which translates to merge tags in Ometria. These can be used to personalise the content of your email templates.
| Category | Name | Description |
| Tracking information | Carrier | The name of the carrier. |
| Tracking information | Carrier service | The name of the carrier service. |
| Tracking information | Shipment identifier | The number used to uniquely identify shipments. Required for the tracking page or widget. |
| Tracking information | Tracking number | The carrier tracking number. |
| Tracking information | Tracking URL | URL to the carriers tracking page. |
| Tracking information | Estimated delivery date | The estimated delivery date of the shipment * |
| Tracking information | Shipping method | The chosen shipping method. |
| Order information | Order number | The customer-facing number used to identify an order. |
| Order information | Order value | The total value of the order. |
| Order information | Package count | The total number of packages within a shipment. |
| Order information | Package type | The type of package the shipment has been in. |
| Order information | Custom field 1 and 2 | User-defined fields created on import to Track Plus. |
| Item information | Item count | The total number of items within a shipment. |
| Item information | Item name | The name of an item. |
| Item information | Item quantity | The quantity of an item. |
| Item information | Item SKU | The unique SKU of an item. |
| Item information | Item value | The value of an item. |
| Item information | Item URL | The website URL of an item. |
| Item information | Item image | The image URL of an item. |
| Recipient information | Recipient email | The recipients email address. |
| Recipient information | Recipient first and last name | The recipients first and last name. |
| Recipient information | Recipient phone number | The recipients phone number. |
| Recipient information | Address line 1 and 2 | The recipients destination address line 1 and 2. |
| Recipient information | Ship to city | The recipients destination city. |
| Recipient information | Ship to country code | The recipients destination country code. |
| Recipient information | Ship to postcode | The recipients destination postcode. |
* Note that estimated delivery date is passed to Ometria in a UTC timestamp format. The format of this can be adjusted within the email template as required: https://support.ometria.com/hc/en-gb/articles/11996530786205-Merge-tags-for-timestamps-and-calculations
Ometria may also be required to create the email templates and merge tags (using the order information above) depending on your account set-up.
Testing and Go Live
It’s possible to test email templates using custom events on Scurri Track Plus sandbox. This can be done through the ‘Test Automation’ functionality within Scurri Track Plus.
- Navigate to ‘Active Shipments’ on the left hand side within Scurri Track Plus.
- Click into any shipments under the ‘Campaign Assigned’ tab.
- On the shipment details page, you will see a ‘Test Automation’ tab at the top.
Within this tab, you will see a dropdown allowing you to select from a list of tracking events which can be triggered. To trigger a test email, select a tracking event from the dropdown and click ‘Import’. This will trigger the relevant event with Ometria. You can trigger multiple test emails for each shipment. Note that it’s not possible to trigger two emails for the same event under one shipment.
Once you are happy with the email templates and are ready to go live, the following steps are required:
- Contact your Scurri Onboarding Specialist to request a production account.
- Raise a request with Ometria support to complete the configuration on production (as per the ‘Integration Set-up’ section above).