Overview
Scurri Track Plus has an integration available for the customer data and experience platform Ometria. The integration allows for the use of carrier tracking events and associated order information within Ometria automations.
The following tracking events are available for use:
- Manifested
- In Transit
- Out for Delivery
- Attempted Delivery
- Delivered
- Exception
These translate to custom events in Ometria. For each custom event, the following order information is available which translates to merge tags in Ometria. These can be used to personalise the content of your email templates.
| Tracking information | Carrier |
| Carrier service | |
| Shipment identifier | |
| Tracking number | |
| Delivery options URL (to carrier website) | |
| Tracking URL (to carrier website) | |
| Estimated delivery date | |
| Shipping method | |
| Order information | Order number |
| Order value | |
| Package count | |
| Package type | |
| Custom field 1 and 2 | |
| Item information | Item count |
| Item name | |
| Item quantity | |
| Item SKU | |
| Item value | |
| Item URL | |
| Item image | |
| Recipient information | Recipient email |
| Recipient first and last name | |
| Recipient phone number | |
| Address line 1 and 2 | |
| Ship to city | |
| Ship to country code | |
| Ship to postcode |
Steps for Set-up
- Within Ometria, create a new API key: https://support.ometria.com/hc/en-gb/articles/9882706389917-Creating-a-new-API-key.
- Note that this can be done for both a sandbox or production account, depending on your testing requirements.
- Once this key has been generated, it can be provided to your Scurri Track Plus Onboarding Specialist via secure file sharing to be configured.
- In the meantime, a support query should be created with Ometria to make the required custom events available in your account (sandbox and/or production).
- Ometria may also be required to create the email templates and merge tags (using the order information above) depending on your account set-up. .
Email Template Testing
In order to test that the custom tracking events are being sent through to your Ometria account, you can use the ‘Test Automation’ functionality within Scurri Track Plus.
- Navigate to ‘Active Shipments’ on the left hand side within Scurri Track Plus.
- Click into any shipments under the ‘Campaign Assigned’ tab.
- On the shipment details page, you will see a ‘Test Automation’ tab at the top.
Within this tab, you will see a dropdown allowing you to select from a list of tracking events which can be triggered. To trigger a test email, select a tracking event from the dropdown and click ‘Import’. This will trigger the relevant event with Ometria. You can trigger multiple test emails for each shipment. Note that it’s not possible to trigger two emails for the same event under one shipment.