How to cancel an order

Sometimes you may have orders that you no longer require and you want to cancel. We have 3 ways to do this in Scurri -

1. Cancel the shipment(s) using Bulk Actions
2. Cancel single shipment from the dashboard
3. Cancel from the shipment overview page

You cannot cancel a manifested order on Scurri. You will need to contact the carrier directly if you need to cancel a manifested order.

Option 1: Cancel the shipment(s) using Bulk Actions

1. From the Dashboard, in any of the buckets (With errors, Ready to Print, or Ready to Ship), tick the box on the left side of the orders you want to cancel.
2. Above the tick boxes, on the left side, click Bulk Actions to open the drop-down menu.
3. Select Cancel in the drop-down menu and then click Apply.
4. A dialogue box will open asking you to Confirm delete Shipment, click Confirm.

Option 2: Cancel the shipment from the Dashboard

1. From the Dashboard, in any of the buckets (With errors, Ready to Print, or Ready to Ship), when you hover your cursor over an order, three quick actions will appear on the right side of that order: Print, Edit, and Cancel.
2. Click Cancel.
3. A dialogue box will open asking you to Confirm delete Shipment, click Confirm.

Option 3: Cancel the shipment from the Shipment Overview

1. From the Dashboard, if you enter the order number in the search box on the right side of the page, or manually search for it and click the order number, you will be brought to the shipment overview page.
2. On the right side of this page, you will see three options: Edit, Print, and Cancel.
3. Click Cancel.
4. A dialogue box will open asking you to Confirm delete Shipment, click Confirm.

If you have any further questions please contact support@scurri.co.uk