If you have imported your orders twice, you now have a duplicate of your orders which need to be removed.
There are two options to identify these duplicated orders when you go to your Scurri dashboard.
Option 1 - Through the UI
Go to the status where your orders are allocated (eg. Ready to Print).
Here you can filter your orders in a few different ways to help identify duplicate orders -
- You can sort the orders by creation/import date, by clicking the Created At column header to sort from newest to oldest.
- You can sort the orders by order number, by clicking the Order Number column header to sort order numbers numerically in ascending order.
This will allow you to easily identify the duplicated orders by checking if any values in the Recipient or Order Number columns match up.
Option 2 - Analyse file
You can also identify the duplicated orders through the Analyse file in Scurri.
You can view this by selecting Analyse and then Volume within your Scurri dashboard.
Here you can filter the date range you want to view, and download the file as an Excel or CSV file.
Within this CSV/Excel file, you can filter your data by date to help identify the duplicated orders. Otherwise, you can add a formula to the Order Number column to search for duplicate values.
If you want to remove the duplicated orders, you can do so by following the steps in this guide.
If you have any questions regarding this, you can contact our Support Team at email@example.com