Overview:
The Fulfilment Times report shows the average and P85 fulfilment times, measured from the order date to attempted delivery or delivered. It breaks total fulfilment time into two parts: order handling time (covered in the Warehouse Analysis report) and transit time (detailed in the Transit Time report).
- Track the average and P85 fulfilment times of your orders at a glance.
- Identify orders that failed to meet the delivery promise.
- Optimise warehouse and carrier performance with actionable insights and meaningful data.
Use this report to monitor and optimise the overall delivery experience for customers.
Note: The metrics in this report reflect shipments with a resolution, meaning they have a carrier SLA end date based on the attempted delivery or delivered date.
Filtering:
Quick filters:
Quick manifested date range filters are located in the top header of the dashboard. These predefined date ranges allow you to quickly filter the data displayed on the dashboard by specific time periods.
Advanced filters:
More advanced filtering can be achieved via the right side panel. You can filter by:
- Manifested Date: Define a more precise manifested date range.
- Warehouse: Filter the volume by a specific warehouse.
- Carrier/Service: Select the carrier and service for which you would like to view manifested shipments for.
- Destination Country/City: Select the destination countries and cities where shipments are meant to be delivered.
- Import Channel: Choose an import channel such as API, UI, or others.
- Applied Rule: View shipments based on predefined rules in Scurri.
- Shipment Method: Compare shipments against the delivery promise by selecting a specific method.
KPI’s status bar:
Right after the filters, you will see a status bar that provides information about fulfilment time. It includes key metrics that offer valuable insights.
- Total Shipments: Displays the total number of manifested shipments for the selected manifested date range filter.
- Click ‘View Details’ to open a modal table showing shipments filtered by fulfilment time.
- Average Fulfilment Time: Shows the average time from order date to attempted delivery or delivered.
- P85 Fulfilment Time: Indicates the time within which 85% of orders were fulfilled or faster, measured from order date to attempted delivery or delivered.
Fulfilment time by manifested date:
This graph illustrates the trend of average and P85 fulfilment times over time. Gain insights into periods - whether specific days of the week or months - when fulfilment times increase or decrease.
Timeline of events:
Gain insights into which stages of the fulfilment journey take the longest and shortest time, whether it's during the order handling phase in the warehouse (e.g., from printed to manifested) or the transit phase with the carrier (e.g., from out for delivery to delivered). This analysis helps identify bottlenecks in your fulfilment process.
These metrics are based on available data and may vary with data quality and the number of observations. Fewer observations may not fully reflect typical times. Hover over the ‘eye’ icon to view total observations.
Fulfilment time distribution:
Understand the percentage of orders fulfilled within a specified timeframe. Identify orders that fall outside this window to improve operational efficiency and ensure you meet the customer's delivery promise.
Clicking the ‘View Details’ button opens a table in a modal dialog, displaying shipments filtered by fulfilment time. Adjust the filter to view orders in different buckets. You can access detailed information for each shipment, including the carrier tracking URL to track its journey.
Fulfilment time by warehouse & carrier:
View the fulfilment time distribution for each warehouse and its corresponding carrier. Monitor the span of fulfilment times to identify which warehouses and carriers demonstrate the most reliable performance.
Fulfilment time by origin / destination:
Use our interactive map to visually analyse fulfilment time by origin and destination. Monitor fulfilment time by origin warehouse and by your top 25 destination cities. Toggle between views using the ‘View by Origin’ or ‘View by Destination’ buttons.